Privacy Policy



TeamAssurance Pty Ltd (“us”, “we”, or “our”) operates the website and TeamAssurance web application (together, or individually, the “Service”).

This Privacy Policy informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

This Privacy Policy also describes the relationship between us and the organization that grants you access to our Service (“Customer” or “Employer”).

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at



By using the Service, you agree to the collection and use of information following this policy. We will not use or share your information with anyone except as described below and only for the purposes explained in this Privacy Policy. We will also take all possible measures to make sure your information is secure.


Information collection and use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“Personal Information”).

All the information we collect, store and process are classified into one of the following categories:

A. Information you provide to us

We collect your Personal Information including your full name, password and organization (company) where you work.

Additionally, we may ask you that you optionally provide us with your email address and a photo that helps us or your colleagues identify you.

B. Information collected using Technology (Log Data)

Using technology we collect information about the device you use to access the service, such as operating system name and version, internet browser, device type, and model, language, internet service provider and the speed at which you access the service.

Additionally, we collect the IP (Internet Protocol) address from which you access the service, the time, day and the pages you visit. We also collect your geographical location so we can identify the city where you access the service using your IP address. We do not use GPS to know your exact location.

C. Content

We define Content as the information you post on our platform that is not Personal Information, like text, images, videos and documents, however, the Content you post may include personal information such as names and email addresses. The Content may also include industrial secrets and information that is classified as sensitive or confidential by the Customer. Content is the Customer’s property.


How we use the information we collect

We use your personal information for the main purpose of:

  1. Providing you, the Customer and other users our Service
  2. Identify you
  3. Communicate with you
  4. Answer your questions
  5. Send you information about the service
  6. Send you marketing information from time to time
  7. Enable interactions between you and other users who use the service
  8. Generate reports for us and the Customer

We may also use your information for secondary purposes such as:

  1. Improving our service
  2. Statistical analysis of our service
  3. Provide you support within our application


For how long we store the information

We store your information and the content you create as long as we have a business relationship with the Customer. Upon the termination of the contract between Us and the Customer, your information will remain in our possession at least 30 days after the execution of the termination of the contract.

Upon termination of the contract, the Customer may choose to download all Customer Data, including the content related to the Customer and your personal information. In this case, we will try to avoid exporting your password but we cannot guarantee that your password will not be exported encrypted or unencrypted.

We may store indefinitely the information collected using Technology and the Customer will not be allowed to download such information upon termination of the contract.


About your account and opting out

Your account cannot be removed automatically and it is usually necessary to ask your Employer for authorization. If you end your work relationship with your Employer, your personal information may remain stored with us as long as the business relationship between the Customer and Us continues.

If you wish to revoke consent about the use we give to your personal information or want to cancel your account, please send an email with your request to and we will analyze your case with the Customer. It is necessary that in your email you send us all the documents we list on the section ‘MECHANISM TO EXERCISE YOUR RIGHTS’ of this Privacy Policy. Revoking your consent means that you will no longer be able to use our Service.

If it is impossible for us to remove your account, for legal or technical reasons, we will do our best effort to change your personal information to anonymous data so your account at TeamAssurance cannot be traced back to you.

You can always opt-out from receiving marketing emails that we send you from time to time by clicking on the ‘unsubscribe’ link at the bottom of each email we send you.

Be aware that the Customer can ask us at any time to block or remove your account without notice.


How do we protect the information we collect

The security of your Personal Information and the Content is very important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, to protect it from unauthorized access, destruction, use, modification, or disclosure.

We limit the access to Personal Information to our employees so they can only access your personal information or content when it is absolutely required to do their job.

TeamAssurance encrypts data and assets at rest using the Advanced Encryption Standard (AES) 256-bit encryption and supports Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security (TLS) to ensure that data in transit is also adequately protected.

All personal information you provide to us, the information we collect using technology and the content will be treated with the same physical and technical security procedures that we use for our information.

When we share information with others outside TeamAssurance Pty Ltd, we only transfer the information that is absolutely required to provide the service or some of its features. When we use providers that offer computer services or database storage, we protect the information through encryption so the provider cannot access the data stored with them. When we use services where is impossible to encrypt or prevent access from the provider, we limit as much as possible the information we transfer to them.

Be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure and we are unable to guarantee the absolute security of the Personal Information we collect from you.


Security breach

If we know data loss, a cyber attack on our service or any security breach, physical or technological, we will inform our Customers and the affected users.

If that happens, We will have the authority to suspend the service, partially or totally, until we determine what measures to take and how to proceed, such measures will be informed to our Customers.

If we ever suffer a cyber attack, we will inform and collaborate with the proper authorities to resolve the situation and determine who is responsible.

If you happen to know about a security breach to our service, discover a vulnerability, or have access to the information you consider you should not be able to have access to, please contact us immediately at


About the content

All the content you create on our platform is the property of the Customer, therefore, the content cannot be destroyed or exported when you leave the platform or end your business relationship with your Employer unless your Employer approves.


About our contract with the customer

Please be aware that we are required:

  1. To provide the Customer any information they request about you that is in our possession
  2. To terminate your account without prior notice
  3. To make changes to the content you create
  4. To make changes to your personal information to keep it accurate


Your rights

You are the owner of your personal information and you have the right to access, rectify, remove and object your personal information.

You can access and rectify your personal information at any time by going to your Profile settings on our service. If you want to remove your account or object to how we handle your data, follow the mechanism described below in “MECHANISM TO EXERCISE YOUR RIGHTS”. If for some reason your account is blocked or you are unable to access it, you can exercise your rights by following the mechanism described in “MECHANISM TO EXERCISE YOUR RIGHTS”.


Mechanism to exercise your rights

To exercise your rights, you or your legal representative must send the following documentation to

  • Your full name, email address or phone number where we can contact you
  • Documents to identify you
  • The personal information that you wish to exercise your rights upon.

We will provide an answer within 20 days.



Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


Compliance with laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.


Business Transaction

If TeamAssurance Pty Ltd is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.


International Transfer

Your information, including Personal Information, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Children’s privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that we have collected Personal Information from Children under 13, we will take steps to delete such information from our servers immediately.


Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact Us

If you have any questions about this Privacy Policy, please contact us at